OFT Australian Consumer Law industry guides

Data and Resources

• The Australian Consumer Law: an introduction PDF

  This booklet gives you an introduction to the Australian Consumer Law,...

• Sales practices industry guide PDF

  Find out about various types of legal, illegal and regulated practices as...

• Consumer guarantees guide PDF

  Find out about the guarantees that businesses must make about products or...

• Avoiding unfair business practices guide PDF

  Find out about the definitions of unfair, misleading, deceptive or...

• Consumer product safety guide PDF

  Find out about a range of product safety issues under the Australian Consumer...

• Compliance and enforcement guide PDF

  Find out about how we and other agencies enforce the Australian Consumer Law....

• Unfair contract terms guide PDF

  Find out about unfair terms in standard-form consumer contracts, as set out...

• The Australian Consumer Law: a guide to provisions PDF

  This booklet breaks down the Australian Consumer Law by chapter and section...

• Industry guide: electrical and whitegoods PDF

  This booklet sets out the Australian Consumer Law for businesses that...

• Industry guide: motor vehicle sales and repairs PDF

  This booklet sets out the Australian Consumer Law for businesses that sell or...

• Industry guide: personal services PDF

  This booklet sets out the Australian Consumer Law for businesses that provide...

• Industry guide: rental cars PDF

  This booklet sets out the Australian Consumer Law for businesses that hire...

• Industry guide: travel and accommodation services PDF

  This booklet sets out the Australian Consumer Law for travel, tourism and...

• Industry guide: Preventing unfair terms in window and floor covering agreements PDF

  A guide for legal practitioners and consumer advocates.

• Guidance on the consumer guarantee: Acceptable quality and the meaning of ‘safe’ PDF

  This guide will help consumers, businesses and legal practitioners understand...

• Guidance on the consumer guarantee: Acceptable quality and the meaning of ‘durability’ PDF

  This guide will help consumers, businesses and legal practitioners understand...

• A guide to the Australian Consumer Law For Fundraising and other activities of charities, not-for-profits and fundraisers PDF

  This booklet sets of the Australian Consumer Law for fundraising and other...