Skip links and keyboard navigation

Sample telephone complaint conversation

Contact the trader first if you have an issue with a product or service. This sample script can help you plan what to say to them in a phone call.

Download (24.5 KiB)

Licence
Last updated:
9 September 2016
Creative Commons Attribution 3.0 Australia (CC BY 3.0)

Publication standards

Our publication standards—including accessibility and usability requirements, and metadata guidelines—are now publicly available. We should be following these standards. Let us know if we are not.

Help opening .doc file?

Read about the .doc file format on Wikipedia.

Got questions or feedback about this dataset?

Publication attribution

Justice and Attorney-General, Queensland Government, OFT consumers' helpful resources, licensed under cc-by-nd sourced on 19 June 2019

Disclaimer

Our data is published as an information source only, please read our disclaimer.

Page feedback

  1. How satisfied are you with your experience today? *