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OFT consumers' helpful resources

Want some help with being a smart consumer? These resources can help you.

Publication and resources

  • Budget plannerXLSX Popular

    This budget planner will help you manage your money more effectively. Remember to be honest with yourself in entering your income and expenses.

    1 recent views 12 total views
  • Sample complaint letter (products)DOC Popular

    Always contact the trader first if you have an issue with a product. This sample letter can help with writing a complaint letter.

    3 recent views 55 total views
  • Sample complaint letter (services)DOC Popular

    Always contact the trader first if you have an issue with their service. This sample letter can help with writing a complaint letter.

    8 recent views 104 total views
  • Sample telephone complaint conversationDOC Popular

    Contact the trader first if you have an issue with a product or service. This sample script can help you plan what to say to them in a phone call.

    2 recent views 126 total views
  • Office of Fair Trading ALERT - Farsi and DariPDF

    The Office of Fair Trading is investigating a person that has been approaching non-English speaking people. This person approaches people with little knowledge of English to sign them up for "free" in Government funded Certificate 3...

    1 recent views 5 total views
  • Information for consumers with a disabilityPDF

    Factsheet detailing consumer rights for consumers with a disability. Includes information on consumer guarantees, extended warranties, door-to-door selling and tips for being a smart shopper.

    1 recent views 3 total views
  • Your consumer rights: A guide for consumers ...PDF

    A comprehensive guide to the Australian Consumer Law for consumers with a disability. Includes information on your rights, door-to-door and telephone selling, contracts, tips for being a smart shopper and where to go for help if...

    1 recent views 3 total views
  • Your rights when you buy somethingPDF

    Easy English guide on consumer purchasing rights. Includes information on buying products, what to do if something goes wrong, contracts, warranties and door-to-door sellers.

    1 recent views 9 total views
  • Property auctions - pre-auction bidder checklistPDF

    Our postcard sized pre-auction checklist can help ensure your property bidders are buy-ready come auction day.

    1 recent views 4 total views
  • Consumers with disability - Where to go for ...PDF

    Factsheet for consumers with a disability which details the different services available for advice and help on various issues.

    2 recent views 2 total views

Additional information

Field Value
Version 1.0
Category Your rights, crime and the law
Licence cc-by-nd
Publication set custodian Justice and Attorney-General

Publication set custodian

Justice and Attorney-General

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Publication attribution

Justice and Attorney-General, Queensland Government, OFT consumers' helpful resources, licensed under cc-by-nd sourced on 20 June 2019

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Our data is published as an information source only, please read our disclaimer.

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