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OFT corporate documents

The Office of Fair Trading releases its corporate documents on a regular basis. Find downloadable copies of these documents here.

Publication and resources

  • OFT corporate brochurePDF Popular

    The Office of Fair Trading (OFT) corporate brochure sets out general information about our role and our services.

    3 recent views 39 total views
  • OFT business plan 2017-18PDF Popular

    The Office of Fair Trading's (OFT) business plan sets out our vision, purpose and objectives for 2017-18.

    1 recent views 31 total views
  • OFT compliance and enforcement policyPDF Popular

    The Office of Fair Trading's policy describing how we undertake compliance activities.

    5 recent views 90 total views
  • OFT public information disclosure policyPDF

    The Office of Fair Trading's policy on public disclosure of information.

    1 recent views 7 total views
  • OFT enforceable undertaking policyPDF

    The Office of Fair Trading's policy for entering into enforceable undertakings with non-compliant traders.

    4 recent views 9 total views
  • OFT conflict of interest policyPDF

    The Office of Fair Trading's policy to guide and assist staff to identify and manage actual or potential conflicts of interest arising in the performance of duties.

    1 recent views 9 total views
  • OFT claim fund decision referral and approval ...PDF

    Office of Fair Trading policy detailing delegations to decide and approve or refer claims lodged through the Claim fund established under the Agents Financial Administration Act 2014.

    1 recent views 7 total views
  • OFT disclosure of complaint related ...PDF Popular

    The Office of Fair Trading's guide regarding the disclosure of complaint-related information.

    2 recent views 11 total views
  • OFT odometer tampering claims against the ...PDF

    The Office of Fair Trading's policy for handling claims about vehicle odometer tampering, against the Agents Financial Administration Act 2014 claim fund.

    1 recent views 8 total views
  • OFT client aggression policyPDF

    A policy to provide Office of Fair Trading (OFT) staff with appropriate intervention and management strategies to deal with aggressive clients or traumatic incidents in the course of their duties.

    1 recent views 9 total views
  • OFT cold call investment fraud policyPDF

    The Office of Fair Trading's policy for for dealing with complaints about cold call investment fraud.

    2 recent views 3 total views
  • OFT entry, search and seizure policyPDF

    The Office of Fair Trading's policy on entry, search and seizure policy, including stopping of moving a vehicle.

    1 recent views 7 total views
  • OFT Outcomes Report 2014-15PDF Popular

    The Outcomes Report provides an overview of the OFT’s strategies, functions and activities throughout 2014-15. It highlights where we focused our resources, and the results we achieved.

    1 recent views 25 total views
  • OFT Outcomes Report 2015-16PDF Popular

    The Outcomes Report provides an overview of the OFT’s strategies, functions and activities throughout 2015-16. It highlights where we focused our resources, and the results we achieved.

    3 recent views 35 total views
  • OFT Outcomes Report 2016-17PDF Popular

    The Outcomes Report provides an overview of the OFT’s strategies, functions and activities throughout 2016-17. It highlights where we focused our resources, and the results we achieved.

    3 recent views 249 total views
  • OFT Outcomes Report 2017-18PDF Popular

    The Outcomes Report provides an overview of the OFT’s strategies, functions and activities throughout 2017-18. It highlights where we focused our resources, and the results we achieved.

    7 recent views 104 total views

Additional information

Field Value
Version 1.0
Category Your rights, crime and the law
Licence cc-by-nd
Publication set custodian Justice and Attorney-General

Publication set custodian

Justice and Attorney-General

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Publication attribution

Justice and Attorney-General, Queensland Government, OFT corporate documents, licensed under cc-by-nd sourced on 22 April 2019

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